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mobileTWS for iOS FAQs     


 

Mobile Trading App

 

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mobileTWS for iOS FAQs

 

Please refer to the list of FAQs below: troubleshooting issues

 

How do I download TWS for the iPad and iPhone?

 
   
 

 

 

 
 
 

 

For the iPad:

 

 

For the iPhone/iPod Touch:

 
 

Download Mobile App (here) or

  • Open the App Store.
  • In the Search field enter Handy Trader or mobileTWS and click Search.
  • Click the application description to install the app to your iPad.

 

 

 

Download Mobile App (here) or

  • Open the App Store.
  • Tap the Search tab, enter Handy Trader or iTWS and tap Search.
  • Tap the description, and from the description page tap the Free icon. It becomes the Install icon.
  • Tap Install to install the app to your iPhone/iPod Touch.

 

 
 
 

 

 

 
 
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What are the display limits for Watchlists, positions, working orders and trades on mobileTWS for the iPhone and iPad?

 
   
 

 

 

 
 
         
     iPhone iPad  
         
  Number of Watch List Rows    50 100  
         
  Number of Watchlists  12 15  
         
  Positions  Unlimited 250 (sorted by size)  
         
  Active (Working) Orders 100 (sorted by time) 100 (sorted by time)  
         
  Trades Trades 100 (sorted by time) 100 (sorted by time)  
         
 
   

 

 

 
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I downloaded mobileTWS for the iPad, but I can't find it!

 
   
     
 

Use the Search facility, which you bring up by hitting the round "Home" button. Hit Home once if you're on your home screen, or twice if you're currently not on your Home screen. Enter "mobileTWS" and hit Search.

If the application is still not found, reboot your device by holding down the Home and power buttons together until the device shuts down. Then hold the power button to re-power the device.

In some cases, the application can get "stuck" in a state where it's only half installed. Try going to the app store and re-installing.

If you still cannot get the mobileTWS app, please call Apple support for assistance. 

 
     
 
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I lost my connection; do I have to wait for my TWS session to time out before I can log into mobileTWS?

 
   
     
 

When you log in to your mobileTWS application, all other TWS sessions will automatically be logged out. In a case where you are logged into TWS and lose your internet connection, you do not have to wait for TWS to time out; when you log into mobileTWS the existing session is logged out. Note that mobileTWS provides more limited trading capabilities than the full internet version of TWS.

 
     
 
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"Account configuration not supported" error received when logging in.

 
   
     
 

Several account types are not yet supported in mobileTWS, including institutional accounts, G-accounts (guaranteed dollars) and OATS-reportable accounts. If you have any of these account configurations you will not be able to trade your PT account through the mobileTWS application.

 
     
 
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Can I send an alert to an email address rather than as a text to my device?

 
   
     
 

Yes. From the Text Message page of the alert, enter the email address where you would like the alert sent. This address will be used going forward for all alerts unless it is deleted or changed. If you do not enter an email address, your alert will be sent as a text to your mobile device.

 
     
 
     
 
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What types of order placement functionality, including products and order types are currently supported?

 
   
   

 

 

 
     
 

The current version of mobileTWS supports the following:

  • Order Types: Limit, Market, Relative, Stop, Trailing Stop, Stop Limit
  • Times in Force: Day, Good Till Cancelled (GTC), Outside Regular Trader Hours (outside RTH)
  • Products: Stocks, ETFs, Options, Futures, Forex, Futures Options, CFDs, Warrants
 
     
 
   

 

 

 
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Why does mobileTWS need my phone information before it will allow me to view some modules?

 
   
     
 


We use your phone information for the following reasons:

  • To associate free Alerts with the user, so when you open free alerts you will see the alerts you created in a previous session.
  • To route you to the geographically closest servers (we have servers on three continents).
  • To pre-populate the default email address with email to the SMS gateway. This currently applies only to AT&T and Verizon phones.
 
     
 
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Why can't I use my mobile TWS device at work? (Through my corporate wi-fi.) Why do I get a message saying the device is unable to communicate with server, and that I should check to be sure I have internet access.

 
   
     
 

You may be behind a corporate firewall. Please open port 4000 for unproxied TCP/IP communication from your device.

 
     
 
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Account configuration not supported" error received when logging in.

 
   
     
 

Several account types are not yet supported in mobileTWS, including institutional accounts, G-accounts (guaranteed dollars) and OATS-reportable accounts. If you have any of these account configurations you will not be able to trade your PT account through the mobileTWS application.

 
     
 
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Didn't find what you were looking for?

 
   
     
 

 If the recommendations on this page have not solved your problem, please email service @ placetrade . com with a detailed description of the issue you are having, including all of the following information:

  • mobileTWS for iOS problem statement in the subject line, for example: mobileTWS for iOS login error message.
  • Your TWS account number.
  • Mode of connection (Wi-Fi or Cellular).
  • The version of iPhone you are using.
 
     
 
     
 
 
 
 
 

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