Troubleshooting Account Management: Login Failure FAQs
How to get help if I need to login or am locked out of my account
I cannot log into my account!
Click on the link below which best describes your situation:
VERY IMPORTANT NOTE:
If you are unable to resolve your account access issue from the information above, please contact your local Customer Service Center. Also note that for security purposes, all requests for login assistance must be initiated via telephone as it requires prior verification of the account holder's identity. A listing of Customer Service Centers, contact numbers and hours of operations may be found via the following website link: index.php/help-me/contact-place-trade