At Place Trade we strive to give every client top notch service regardless of the size of your account!
Whether you need help opening an account, understanding your statement or wish to set up an appointment to speak with an experienced financial professional to review your personal investment portfolio; Place Trade is ready to help. Give us a call today.
Customer Service Representatives are available Monday through Friday from 8:30 AM to 5:30 PM. EST and by appointment. (Clients will receive additional contact information for urgent issues occurring after hours.)
New Customers:
Toll-free:
1-800-50-PLACE or
1-800-507-5223
Direct:
919-719-7200
E-mail:
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Mail:
Place Trade Financial
Attn. Customer Service
4030 Wake Forest Rd., Suite 300
Raleigh, NC 27609
Existing Customers:
For existing customers seeking assistance, we offer several methods to get in touch with one of our experienced representatives. Please have your account number and information ready.
Email:
Click here to Login to your Account. Once in your account, you can send an email through your message center.
Online Chat:
Existing customers also have the option to talk instantly via online chat. Click here to Login to access the online chat. Online chat hours are as follows:
General Inquiries: Sunday 16:00 - Friday 20:00,
excluding 19:30 - 20:30 Monday to Thursday
Funds & Banking: Monday - Friday, 09:00 - 20:00
Technical Assistance: Monday - Friday, 08:00 - 20:00
German Language: Montag - Freitag, 3:00 - 11:30 (9:00 - 17:30 CET)
Mail:
Place Trade Financial
Attn. Customer Service
4030 Wake Forest Rd., Suite 300
Raleigh, NC 27609
Phone:
Existing customers can also contact us via phone at any of the following numbers:
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Location
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Number
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Hours of Operation
|
Menu Options
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|
United States
|
1 (877) 442-2757 Toll free
1 (312) 542-6901 Direct dial
|
08:00 - 20:00 (Mon - Fri) (America/New York)
13:00 - 19:00 (Sun) (America/New York)
|
1 - New Accounts
2/1 - Phone Orders
2/2 - Trade Issues
2/3 - Funds & Banking
2/4 - Tax Documents
2/5 - General Inquiries
2/6 - Technical Support
|
|
Canada
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1 (877) 745-4222 Toll free
1 (514) 847-3499 Direct dial
|
08:00 - 17:30 (Mon - Fri) (America/New York)
|
1 - New Accounts
2 - General Inquiries
|
|
Europe
|
00800-42-276537 Toll free
+41-41-726-9500 Direct dial
|
02:00 - 14:00 (Mon - Fri) (America/New York)
|
1 - New Accounts
2/1 - Phone Orders
2/2 - Trade Issues
2/3 - Funds & Banking
2/4 - General Inquiries
2/5 - Documents & Statements
2/6 - Technical Support
2/7 - Other
|
|
Hong Kong
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+852-2156-7907 Direct dial
|
20:00 (Sun - Thu) - 05:00 (Mon - Fri) (America/New York)
|
1 - New Accounts
2/1 - Phone Orders
2/2 - General Inquiries
2/3 - Technical Support
|
|
Australia
|
+61 (2) 8093 7300 Direct dial
|
20:00 (Sun - Thu) - 05:00 (Mon - Fri) (America/New York)
|
|
|
India
|
+91 22 61289888 Direct dial
|
22:30 (Sun - Thu) - 09:30 (Mon - Fri) (America/New York)
|
1 - New Accounts
2/1 - Phone Orders
2/2 - General Inquiries
2/3 - Technical Support
|
|
China
|
+86 (21) 6086 8586 Direct dial
|
21:00 (Sun - Thu) - 06:00 (Mon - Fri) (America/New York)
|
1 - New Accounts
2/1 - Phone Orders
2/2 - General Inquiries
2/3 - Technical Support
|
|
Japan
|
+81 (3) 4588 9700 Direct dial
|
19:30 (Sun - Thu) - 04:30 (Mon - Fri) (America/New York)
|
1 - New Accounts
2/1 - Phone Orders
2/2 - General Inquiries
2/3 - Technical Support
|
Investment Products & ServicesEverything you need in one place!
