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Contact Us
At Place Trade we strive to give every client top notch service regardless of the size of your account! Whether you need help opening an account, understanding your statement or wish to set up an appointment to speak with an experienced financial professional to review your personal investment portfolio; Place Trade is ready to help. Give us a call today at 1-919-719-7200 or 1-800-50-PLACE.*
Excellent Customer Service in the language of your choice!*
Online and on the phone:Global access to client service is available 24 hours a day online via our message system and via chat (hours available depend on language needs - please view the service by country chart below).
In Person:Customer Service Representatives are available Monday through Friday from 8:30 AM to 5:30 PM and by appointment. (Clients will receive additional contact information for urgent issues occurring after hours.)
Place Trade offers 24-hour customer service via regional Customer Service Centers located throughout America, Europe and Asia.*1 While our service agents are always happy to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from Place Trade's website. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.
Quick Tips
New Clients*For the best service new clients are encouraged to contact us via the following methods:
*Please note:
The Client Service contact numbers and addresses are for clients and prospective clients of Place Trade Financial, Inc. ONLY! If you are a client of Interactive Brokers, any other firm that clears through IB or any other firm, broker dealer or advisor ~ please call them directly for your customer service needs.
Why don't you answer questions and offer free customer service for other financial services firms that are completely unrelated to you? Simply put, we can only speak to the policies and procedures of Place Trade and that pertain to clients of Place Trade. It is not possible to speak to the policies and procedures of other firms!
Place Trade has received high ratings and prestigious awards for having excellent customer/client service but we can only help you if you are a client of ours! Assuming that we have the same policies and procedures as our clearing firm or other firms that clear through IB will put you at risk! Place Trade cannot be responsible for answering questions that pertain to your account at another firm as we do not have anything to do with how the policies of other firms are handled. Again, if you need help from your current firm please call them directly. We can only be responsible for our clients and our policies. We will be more than happy to assist you with your account service needs that are related to your Place Trade Financial account!
Life is too short to be unhappy for another day regardless of how much you pay!
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1Phone:
In addition to the contact numbers and information listed above, existing clients may also get off hours assistance by contacting any of the following numbers (at the specified times listed for each):
*** Please have your account number and information ready prior to calling as you will be directly connected to our clearing firm via the numbers below. ***
Please note that Calls to Place Trade and IB's Service Desks may be recorded for quality control purposes.
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Hours of Operation |
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Prospective Clients Please Call: 1-800-50- PLACE Toll free 1-919-719-7200 Direct dial
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13:00 - 19:00 (Sun) (America/New York) 08:30 - 20:00 (Mon - Fri) (America/New York)
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Remember, you should always feel free to call us at 919-719-7200. If you need help outside of our regular US office hours you don't have to wait. For example, if you need to reset your password or have an issue with your security device you should feel free to call at any time.
To find out which Client Service Center is currently available to take your call:
Simply select your local time zone from the drop-down list below and choose the office that is currently showing the current time in your local area. Please note that when you call any of the Client Service Centers outside of their local operating hours, your call should automatically be routed to an available agent at another Service Center.1
| Location | Number | Hours of Operation2 | Phone Menu Options |
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| United States | 1 (877) 442-2757 Toll-free 1 (312) 542-6901 Direct dial |
08:00 - 20:00 (Mon - Fri) (America/New York) 13:00 - 19:00 (Sun) (America/New York) |
1 Trade Related Issues 1/1 Phone Orders 1/2 Trade Issues 1/3 How to use TWS 1/4 Margin Issues 2 Cash or Position Transfers 2/1 Cash Deposits, Withdrawals 2/2 US & Canadian Position Transfers 2/3 Other Position Transfers 3 Log in Assistance 3/1 Password Assistance 3/2 Security Devices 4 Account Configuration, Statements, Fees, Corporate Actions & General Assistance 4/1 Account Configuration 4/2 Statements, Fees 4/3 Tax Issues 4/4 Corporate Actions, Dividends 4/5 General Assistance 5 Technical Assistance 5/1 Software Installation & Connectivity 5/2 Software Operation 5/3 Software Functionality 5/4 API Support 6 Market Data, IBIS 6/1 Market Data 6/2 IBIS |
| Canada | 1 (877) 745-4222 Toll free 1 (514) 847-3499 Direct dial |
08:00 - 17:30 (Mon - Fri) (America/New York) | |
| Europe + Russia | 00800-42-276537 Toll free3 +41-41-726-9500 Direct dial 8-800-100-8556 Toll free4 +41-41-726-9506 Pyсский |
02:00 - 12:00 (Mon - Fri) (America/New York) | |
| Hong Kong | +852-2156-7907 Direct dial | 20:00 (Sun - Thu) - 05:00 (Mon - Fri) (America/New York) | |
| Australia | +61 (2) 8093 7300 Direct dial | 19:00 (Sun - Thu) - 04:00 (Mon - Fri) (America/New York) | |
| India | +91 22 61289888 Direct dial +91 22 39696188 Direct dial |
23:00 (Sun - Thu) - 08:00 (Mon - Fri) (America/New York) | |
| China | +86 (21) 6086 8586 Direct dial | 21:00 (Sun - Thu) - 06:00 (Mon - Fri) (America/New York) | |
| Japan | +81 (3) 4588 9700 Direct dial +81 (3) 4588 9710 Direct dial (English) |
19:30 (Sun - Thu) - 04:30 (Mon - Fri) (America/New York) |
Please Note:
Please note that the toll free number may not be available in all locations. In the event you are unable to reach Place Trade using the toll free number listed above, please utilize the direct dial number.
Existing clients also have the option to talk instantly via online chat or choose to send secure messages online, contact us via snail mail as well as in person or by phone.
- In order to best serve our clients, Place Trade offers a Global Client Services desk for brokerage account clients. When contacting client services, the representative assisting you may be an employee of IB or an affiliate acting on behalf of the entity in which you hold your account. (For example, a Place Trade client whose brokerage account is cleared through IBLLC may call the US service desk and be assisted by a representative of IBHK (in Hong Kong) providing service on behalf of IBLLC).
- Client Services/customer support is not available on Saturday. Full-service clients may call their Wealth Management line for assistance on Saturdays.
- Please note that toll-free numbers may not be available in all locations. In the event you are unable to reach us using the toll-free numbers listed above, please utilize the direct dial number.
- This particular toll-free number is only accessible from Russia.
Prospective Clients: Please call 1-800-50-PLACE or 1-919-719-7200.
Please do not call another number listed on this page if you are not already an existing client of Place Trade. If you call the other numbers to open an account you will not be opening an account with Place Trade (you will end up with our clearing firm instead.)
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*Please note: The Client Service contact numbers and addresses are for clients and prospective clients of Place Trade Financial, Inc. If you are a client of Interactive Brokers, any other firm that clears through IB or any other firm, broker dealer or advisor ~ please call them for your customer service needs. We cannot and do not offer customer service for other companies. We do not handle complaints for other firms and we cannot help you with problems that you have at other firms. Place Trade has received high ratings and prestigious awards for having excellent customer/client service but we can only help you if you are a client of ours. If you are not happy with your current broker dealer then please transfer your account to Place Trade today and start experiencing great service right away.
We only provide services related to Place Trade Financial, Inc. Please do not call us and pretend to be a prospective client to test what you have heard at IB or other firms as we are not a part of those firms. While Place Trade's policies and procedures will at all times be in compliance with regulations we do not have the exact same policies or procedures as any other firm. Place Trade cannot be held responsible for policies and procedures of other firms and has no control of the procedures of other firms. Calling us to get information about another firm does not benefit you when dealing with those firms. Yes, this may sound ridiculous but amazingly we deal with it every day. |
